Support

Last updated October 8, 2026

Need a hand? Email support@livingall24.com and we'll get back to you within 1–2 days. Include the email you sign in with so we can find your account.

Premium and billing

Cancel or change your plan: on your iPhone, open Settings → your name → Subscriptions → LivingAll24. Cancel at least 24 hours before your renewal date to avoid the next charge.
Free trial: the yearly plan starts with a 7-day free trial. Cancel before it ends and you won't be charged.
Premium not showing after you paid: in the app, go to Progress → Settings → Premium → Restore purchases.
Refunds: Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

App blocking

Blocking uses Apple's Screen Time. The first time you choose apps, iOS asks for Screen Time access; tap Continue and allow it.
If blocking stopped working, check Settings → Screen Time on your iPhone and make sure LivingAll24 is still allowed, then choose your apps again in the Focus tab.
We never see which apps you pick. That list stays on your phone.

Steps and Apple Health

Steps missions check themselves off using Apple Health. If your steps aren't showing, open the Health app → Sharing → Apps → LivingAll24 and turn on Steps.

Friends and safety

Add friends by searching their name, sharing your friend link, or entering their code.
To report or block someone, tap the ⋯ button on their profile or next to their name. Blocked players can't find you or send requests. You can unblock them in Progress → Settings → Blocked players.
We review every report within 24 hours.

Your account

Delete your account: Progress → Settings → Delete account. This permanently erases your data. It doesn't cancel Premium, so cancel that in your iPhone settings too.
Can't sign in: we email you a 6-digit code. Check your spam folder, or email us.

Read our Privacy Policy and Terms of Use.